TERMS AND CONDITIONS OF USE ( Courtesy translation of Terms and conditions for informations purposes only )
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These Terms and Conditions of Use govern the relationship between the service provider and the user, and regulate access to the platform, the integrated use of the WhatsApp channel, the assignment placed by the user, and all operational phases up to the delivery receipt.
EdoConcierge is operated by Edoardo Infante a sole proprietorship (VAT Number: 01851030195) with its tax domicile in Milan at Via Rovereto n.3 (hereinafter also referred to as the “Provider”).

These Terms and Conditions must be reviewed by the user (together with the policy, cookie policy, and privacy policy) before placing an order through the assignment request available on the website. They shall remain valid for the entire duration of the service until the completion of the assignment, which shall conclude upon acceptance by the user and/or the recipient of the service through the delivery receipt duly signed by the user and/or recipient and forwarded via WhatsApp. The assignment shall be deemed completed upon the aforementioned acceptance.

These Terms and Conditions will always be visible on the website edoconcierge.com. The right is reserved to update, modify, and supplement any part of this document at any time, in compliance with applicable regulations.

The Service                                                                              

EdoConcierge offers the following scheduled on-demand services exclusively within the boundaries of Milan and upon user request: it acts as an intermediary/agent for the scheduled purchase and/or delivery and/or collection and/or transport of specific goods/products requested by the user. Service prices are detailed on this website, and the assignment is requested and described by the user by filling out the relevant form. Following acceptance of the assignment by the service provider, the execution details are managed via WhatsApp through direct interaction between the provider and the user. The execution of the service begins upon acceptance by the provider and concludes upon the signing of the receipt/acceptance by the user and/or recipient. The assignment may begin once the payment of the fee has been credited by the user to the provider.

Process Steps                                                                                              

The user accesses the website, reviews the terms and conditions, privacy, policy, and cookies, and via the “Contact me now” link, accesses the form and formalizes the assignment by entering their personal data (first name, last name, email, phone number, billing information) and describing the assignment and its nature. The services provided are strictly intended for individuals of legal age (18+). Once the assignment is accepted, the provider will initiate the interaction via WhatsApp to update the user in real-time regarding the execution of the assignment and any necessary adjustments to the service concerning timing and product availability, as well as to monitor the activity. The assignment concludes with the delivery and the signed acceptance by the user and/or service recipient. The acceptance of the assignment by the provider is conditional upon the successful outcome of a prior feasibility check of the user’s request.

Fees and Payments                                                                                 

The pricing offer can be found on the website. The fees to be paid in advance and upon acceptance of the assignment by the provider consist of: the service fee; a fixed administrative management fee of €1.00; and the estimated price of the products and/or goods provided by the client, plus a 20% surcharge calculated at the time of the assignment to facilitate the purchase in the event that the price was not correctly estimated by the user.
It is understood that if the estimated price and the surcharge are insufficient for the purchase, the user must immediately pay the remaining balance upon simple request by the provider and prior to the purchase; the provider shall proceed with the purchase only after such adjustment payment has been successfully credited. The provider will supply full price details via the WhatsApp channel. In the event that the estimated price and the surcharge do not cover the actual price, and the user fails to confirm and/or pay the adjustment balance at the time of purchase and/or becomes unreachable, the assignment shall be deemed automatically terminated. In such a case, the provider shall be entitled to retain half (50%) of the service fee and the entire fixed fee as liquidated damages, while the price of the goods and the 20% surcharge will be fully refunded to the user.
Only payments made via Instant Bank Transfers will be accepted; no other type of payment shall be considered or accepted.
The client will receive a regular invoice. The service fee and the fixed fee will be classified outside the scope of VAT under the Italian Flat-Rate Tax Regime (Regime Forfettario), with the application of a €2.00 stamp duty (imposta di bollo) and a 4% INPS contribution surcharge. The price of the goods will be classified as advanced expenses and is non-taxable, which shall always be duly documented.

User Responsibilities                                                                                

The user acknowledges that EdoConcierge acts solely as an intermediary and cannot be held liable for the quality, nature, or compliance of the goods and products, which are chosen and required by the user based on explicit requests.

The user assumes full responsibility both for the choice of product to be purchased and for goods already owned by the user for which a delivery is requested. If necessary, the goods must be prepared and packaged by the user, who hereby indemnifies and holds harmless EdoConcierge regarding the nature, quality, or anything else that may cause prejudice and/or damage to the provider or third parties. In the case of a delivery of owned goods, the user must clarify the type of merchandise by sending clear photographic reproductions of the items; the provider reserves the right to reject the assignment if the goods are deemed unsuitable for the service or if photographic reproductions are missing. The user shall be held liable in the event of untruthful information.
The user must guarantee necessary cooperation from the acceptance of the assignment until its completion and must remain reachable during the 3 (three) hours preceding the scheduled delivery time. The user must provide all necessary information for the execution of the assignment in the greatest detail possible, regarding both the service and the good/product involved. The user holds harmless EdoConcierge from any liability resulting from negligence or errors in the indications/information provided by the user.
If a good/product is unavailable, the provider agrees to contact the user to indicate different options; if the user rejects the alternative options, they shall still be subject to the payment of the fixed fee and half (50%) of the service fee, which will be retained as liquidated damages (invoiced but not subject to taxation).
If the user and/or recipient is absent at the defined time and place for delivery, EdoConcierge will hold the product for 24 hours, except in the case of perishable products, for which EdoConcierge is hereby fully indemnified from any liability regarding the impossibility of use or enjoyment of the good. In this scenario, the commission, the service fee, and the value of the already purchased good will be retained as liquidated damages as stated above.
In the case of non-perishable products, if the user requests a second delivery within 24 hours, EdoConcierge reserves the right to schedule the second delivery within the following 24 hours from the request, subject to advance payment by the user of an additional service fee discounted by half (50%). Non-perishable goods and/or products left uncollected after the above-mentioned 24 hours will be held for 7 days at the premises located in Milan at Via Rovereto n. 3. The user may arrange for collection at their own care and expense through an appointment managed via WhatsApp, always within the 7-day limit. After 7 days, the product and/or good will be disposed of without any possibility of claim; EdoConcierge shall not be held liable for non-delivery or for the disposal hereby authorized.
The user is aware and accepts that EdoConcierge may modify the service schedule even after the assignment has been accepted in the event of a fortuitous event and/or force majeure and/or events beyond their control (including, but not limited to, acts carried out by judicial authorities, strikes, fires, floods, viruses, accidents, etc.).
Once the execution of the service has begun following formal acceptance by the provider, if the assignment is canceled by the user, the provider shall have the right to retain half (50%) of the service fee and the entire fixed fee as liquidated damages.
For any complaints, please email info@edoconcierge.com. Complaints will be processed within 3 days and subsequently evaluated.